How Much is Shipping?
Orders are processed Monday – Friday, excluding holidays. Orders received on weekends, holidays and after 3pm Pacific Time will be processed within 24-48 hours.
How Do I Make Changes To An Order?
How do I check the status of an order?
If you experience difficulty tracking your order, please contact us at [email protected]
How do I place an Order?
*Please note: Adding an item to your cart does not hold the item for a later shopping session.
Can I Order by Phone?
All purchases must be made through our website. We like to keep it quick and simple.
Are Your Clothes Available For Purchase?
Yes, you can place orders at Our Shop.
Have You Launched Your Clothing Line Yet?
What is Your Return Policy?
465 Stony Point Road #221
Santa Rosa, CA 95401
*Products must be returned in their original condition and packaging within 14 days of receipt.
HAUTEBUTCH does not accept responsibility for lost packages and recommends you use a shipping method with tracking and/or proof of delivery.
Returns deemed eligible for refund will be processed as soon as possible, with the funds being issued to the payment method used for purchase and email confirmation sent to the email address used to place the order.
- Items must have all original tags attached and will not be accepted if they have been worn, altered, or damaged. Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoe boxes, dust bags and gift boxes.
- Returns deemed eligible for full refund will be processed as soon as possible, with the funds being issued as a store credit or back to the payment method used for purchase. Email confirmation will be sent to the email address used to place the order.
*We take special care and expense in our packaging and materials; therefore customers who choose to be refunded back to method of payment will be charged a $15 re-stocking fee. Returns issued as a store credit will be refunded in full.
- Shipping is non-refundable, except in cases where we have made a shipping error. If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting our Customer Support. We will also issue a full refund including shipping charges if refund is issued as a store credit.
*We recommend trying on your new shoes over a carpeted surface to avoid scuffs or damage.
Sale items may only be exchanged for another item or store credit.
*Final Sale items may not be returned or exchanged.
Does HAUTEBUTCH Ship Overseas?
Yes, we do. International shipping rates are calculated by the United States Postal Service (USPS) based on shipping location and package weight.Shipping may be calculated on your purchase prior to completion of the order.
Is my information on HAUTEBUTCH secure?